HUB246 followers34 jobs

Customer Support Specialist

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 4 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Support Specialist at HUB24 plays a vital role in delivering a high-quality support experience to partners and their clients. This position is all about driving customer satisfaction and supporting product adoption while continuously improving customer outcomes. The team thrives on innovation and collaboration, empowering each member to make a real impact.

You'll be responsible for

📞

Responding to customer enquiries

Respond to customer enquiries in a timely, professional, and customer-focused manner, ensuring satisfaction and clarity.
🔧

Managing complex issues

Manage complex or technical issues end-to-end, ensuring timely investigation and resolution while maintaining clear communication.
📈

Supporting product adoption

Support customers with best-practice product usage and workflows, promoting self-service tools and capturing feedback for improvement.

Key criteria

💼

Customer service experience

3+ years in customer service and support roles.

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🛠️

Technical knowledge

Strong understanding of software systems and applications.

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💬

Communication skills

Proven ability to engage with internal and external stakeholders.

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View more

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
3+ years in customer service and support roles.

View

Technical knowledge
Strong understanding of software systems and applications.

View

Communication skills
Proven ability to engage with internal and external stakeholders.

View

Problem-solving skills
Demonstrated experience resolving complex customer issues.

View

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