About the job
The Customer Support Specialist at HUB24 plays a vital role in delivering a high-quality support experience to partners and their clients. This position is all about driving customer satisfaction and supporting product adoption while continuously improving customer outcomes. The team thrives on innovation and collaboration, empowering each member to make a real impact.
You'll be responsible for
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Responding to customer enquiries
Respond to customer enquiries in a timely, professional, and customer-focused manner, ensuring satisfaction and clarity.🔧
Managing complex issues
Manage complex or technical issues end-to-end, ensuring timely investigation and resolution while maintaining clear communication.📈
Supporting product adoption
Support customers with best-practice product usage and workflows, promoting self-service tools and capturing feedback for improvement.Key criteria
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Customer service experience
3+ years in customer service and support roles.View
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Technical knowledge
Strong understanding of software systems and applications.View
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Communication skills
Proven ability to engage with internal and external stakeholders.View
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