Harvey Norman7 followers166 jobs

Desktop Administrator

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 5 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is about being a Desktop Administrator within a dynamic IT Operations Team at Harvey Norman®. Supporting users across the business, you will troubleshoot and problem-solve while continuously improving your skills. The team values collaboration and diversity, creating a supportive environment where everyone can thrive.

You'll be responsible for

🛠️

Providing end-user support

Delivering responsive end-user support and remote troubleshooting for various devices and software.
🔧

Supporting systems maintenance

Maintaining systems including Windows 11, Microsoft Office Suite, and Active Directory while ensuring high user satisfaction levels.
📚

Documenting solutions

Documenting solutions, updating knowledge articles, and contributing to team-wide knowledge sharing.

Key criteria

💻

Level 2 technical support experience

Experience resolving complex technical issues across hardware and software.

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🔧

Strong Microsoft technologies knowledge

Proven knowledge of Windows 11, Microsoft Office Suite, and Microsoft 365.

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🌐

Networking fundamentals understanding

Demonstrated understanding of enterprise-level LAN and WAN environments.

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View more

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5 criteria for this job
Level 2 technical support experience
Experience resolving complex technical issues across hardware and software.

View

Strong Microsoft technologies knowledge
Proven knowledge of Windows 11, Microsoft Office Suite, and Microsoft 365.

View

Networking fundamentals understanding
Demonstrated understanding of enterprise-level LAN and WAN environments.

View

Collaboration skills
Ability to build strong relationships with internal teams and external partners.

View

Relevant IT certifications
Possession of certifications like ITIL or equivalent industry experience.

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