Harvey Norman7 followers181 jobs

Desktop Administrator

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 3 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about being a Desktop Administrator within a dynamic IT Operations Team at Harvey Norman®. Supporting users across the business, you will troubleshoot and problem-solve while continuously improving your skills. The team values collaboration and diversity, creating a supportive environment where everyone can thrive.

Meet the team

About the company

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You'll be responsible for

🛠️

Providing end-user support

Delivering responsive end-user support and remote troubleshooting for various devices and software.
🔧

Supporting systems maintenance

Maintaining systems including Windows 11, Microsoft Office Suite, and Active Directory while ensuring high user satisfaction levels.
📚

Documenting solutions

Documenting solutions, updating knowledge articles, and contributing to team-wide knowledge sharing.

Key criteria

💻

Level 2 technical support experience

Experience resolving complex technical issues across hardware and software.

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🔧

Strong Microsoft technologies knowledge

Proven knowledge of Windows 11, Microsoft Office Suite, and Microsoft 365.

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🌐

Networking fundamentals understanding

Demonstrated understanding of enterprise-level LAN and WAN environments.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Level 2 technical support experience
Experience resolving complex technical issues across hardware and software.

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Strong Microsoft technologies knowledge
Proven knowledge of Windows 11, Microsoft Office Suite, and Microsoft 365.

View

Networking fundamentals understanding
Demonstrated understanding of enterprise-level LAN and WAN environments.

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Collaboration skills
Ability to build strong relationships with internal teams and external partners.

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Relevant IT certifications
Possession of certifications like ITIL or equivalent industry experience.

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