Capgemini4 followers44 jobs

Desktop Engineer

JuniorMid levelFull-timeHybridPerth WA, AustraliaPosted 2 weeks agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

This job is all about providing exceptional desktop support to clients, both onsite and remotely. By joining Capgemini, you will play a crucial role in helping leading organizations unlock the value of technology while ensuring customer satisfaction. The team thrives in a collaborative atmosphere, where flexibility and career growth are at the forefront of their mission.

You'll be responsible for

🛠️

Providing onsite and remote desktop support

Responding to and resolving incidents and service requests while maintaining a high level of customer satisfaction.
🔍

Investigating and diagnosing hardware and software faults

Identifying and resolving issues related to end-user devices to ensure smooth operations.
✈️

Traveling to regional areas

Engaging with clients in various locations, providing support and building relationships.

Key criteria

💻

Enterprise-level technical support experience

Proven experience providing technical support in enterprise environments.

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🪟

Windows OS support expertise

Demonstrated experience supporting Windows operating systems effectively.

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📧

Office 365 application support

Experience with troubleshooting and supporting Office 365 applications.

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View more

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5 criteria for this job
Enterprise-level technical support experience
Proven experience providing technical support in enterprise environments.

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Windows OS support expertise
Demonstrated experience supporting Windows operating systems effectively.

View

Office 365 application support
Experience with troubleshooting and supporting Office 365 applications.

View

ITIL v3 certification
Possession of ITIL v3 or relevant technical qualifications is highly regarded.

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Strong communication skills
Excellent verbal and written communication skills for customer interactions.

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