Cognizant1 follower
Desktop Support Engineer
About the job
As an End User Computing Field Support Engineer, you will play a crucial role in delivering onsite, hands-on technical support to end users, ensuring smooth device operations and resolving technical issues across various environments. Your contributions will significantly impact the IT Infrastructure Support team, as you collaborate closely with service desk, infrastructure, and vendor partners to provide seamless support. The team values flexibility and promotes a healthy work-life balance through various wellbeing programs.
You'll be responsible for
🛠️
Diagnosing and resolving incidents
Diagnosing and resolving hardware and software incidents across desktops, laptops, printers, mobile devices, and other peripherals.🔄
Performing IMACD activities
Performing IMACD (install, move, add, change, de-install) activities for end-user hardware and software.👨💻
Providing onsite support
Providing onsite 'hands & feet' support, troubleshooting issues directly at the user’s location.Key criteria
💻
3+ years in End User Computing support
Proven experience in desktop and field support roles.View
🖥️
Hardware and software troubleshooting skills
Demonstrated ability to resolve incidents across devices.View
📦
OS deployment and imaging experience
Hands-on skills in Windows and Mac installations.View
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