Digital Care Advisor - felix (FT)
About the job
As a Digital Care Advisor at TPG Telecom, you will play a vital role in delivering support to customers through various digital channels. Your work will contribute to building meaningful relationships and supporting vibrant communities, all while embodying the values of felix. The team thrives in a fast-paced, dynamic environment, where collaboration and a customer-first mindset are key to success.
You'll be responsible for
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Resolving customer inquiries
Resolve customer enquiries over asynchronous live chat, email, social media, and voice mail follow-up, helping multiple customers at the same time.✉️
Maintaining professional communication
Maintain a professional but relaxed and friendly engagement with customers during interactions, ensuring written communication consistently demonstrates a professional and friendly tone.🌟
Focusing on exceptional customer experience
Ensure a focus on exceptional customer experience as measured through quality assurance, customer service surveys, and a range of customer-focused KPIs.Key criteria
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Customer service experience (12+ months)
Demonstrated experience in a customer service environment.View
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PC applications proficiency
Advanced understanding of various PC applications.View
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Web-based CRM systems experience
Experience using systems like Freshworks, Salesforce, or Zendesk.View
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