Simpro Software1 follower19 jobs

Director, Account Management

SeniorFull-timeHybridMelbourne VIC, AustraliaProfessional servicesAccount managementPosted 2 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Director, Account Management is a pivotal job focused on developing and implementing strategies that ensure customer retention and satisfaction. By coaching the team and optimizing product usage, this job plays a crucial role in driving revenue and enhancing customer experience. The team thrives on collaboration, innovation, and a customer-centric approach, making it an exciting environment for growth and success.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🤝

Collaborating with the CCO

Collaborating with the CCO in the development and implementation of the Account Management strategy to drive revenue, improve customer experience and reduce churn and cancellation.
📈

Driving revenue growth

Driving revenue growth and retention of customers.
🔄

Leading collaboration

Encouraging and leading collaboration between teams and providing constructive feedback on churn and cancellation reasons.

Key criteria

📈

Account management experience

Extensive experience in Account Management, preferably in SaaS.

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🤝

People management skills

Proven ability to build and lead effective teams.

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📊

Analytical skills

Strong analytical skills to monitor team performance and strategy effectiveness.

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A meaningful career starts with a match

View your fit

4 criteria for this job
Account management experience
Extensive experience in Account Management, preferably in SaaS.

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People management skills
Proven ability to build and lead effective teams.

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Analytical skills
Strong analytical skills to monitor team performance and strategy effectiveness.

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Customer relationship skills
Demonstrated ability to develop relationships with executive stakeholders.

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