Simpro Software1 follower15 jobs

Director, Account Management

SeniorFull-timeHybridCBD, Melbourne VIC 3000, AustraliaPosted 4 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Director, Account Management is a pivotal job focused on developing and implementing strategies that ensure customer retention and satisfaction. This job plays a crucial role in driving revenue growth and optimizing customer experiences. The team thrives on collaboration, innovation, and a customer-centric approach, making it a dynamic and supportive environment.

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You'll be responsible for

🤝

Collaborating with the CCO

Collaborating with the CCO in the development and implementation of the Account Management strategy to drive revenue, improve customer experience and reduce churn and cancellation.
📈

Driving revenue growth

Driving revenue growth and retention of customers.
🌟

Leading by example

Leading by example, by taking a hands-on approach with customers, demonstrating what best-in-class looks like both in terms of operational effectiveness and client communication.

Key criteria

📈

Account management experience

Extensive experience in Account Management, preferably in SaaS.

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🤝

People management skills

Proven experience building and leading effective teams.

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📊

Analytical skills

Strong analytical skills to monitor performance and strategy effectiveness.

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A meaningful career starts with a match

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4 criteria for this job
Account management experience
Extensive experience in Account Management, preferably in SaaS.

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People management skills
Proven experience building and leading effective teams.

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Analytical skills
Strong analytical skills to monitor performance and strategy effectiveness.

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Customer relationship skills
Demonstrated ability to develop relationships with executive stakeholders.

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