About the job
As a Dispute Resolution/Member Care Representative, you will play a vital role in ensuring member complaints are resolved fairly and compassionately. Your work will directly contribute to positive member experiences during challenging times, making a genuine difference in their lives. The team values collaboration, inclusion, and a proactive approach to risk management, creating an environment where your contributions truly matter.
You'll be responsible for
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Managing complaint resolution
Manage end-to-end complaint resolution across IDR and EDR cases, ensuring fair and timely outcomes for members.🔎
Conducting investigations
Conduct thorough investigations into complex complaints, gathering and analysing information from multiple sources.📊
Preparing findings
Prepare detailed findings, recommendations, and responses that are clear, balanced, and evidence-based.Key criteria
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Dispute resolution experience
Proven experience managing IDR and EDR cases effectively.View
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Analytical skills
Demonstrated ability to gather and analyze complex information.View
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Exceptional communication skills
Strong verbal and written skills for drafting findings and responses.View
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