HESTA Super Fund1 follower19 jobs

Dispute Resolution Representative | 12 Month Max Term Contract

JuniorMid levelContractHybridMelbourne VIC, AustraliaPosted 2 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

As a Dispute Resolution/Member Care Representative, you will play a vital role in ensuring member complaints are resolved fairly and compassionately. Your work will directly contribute to positive member experiences during challenging times, making a genuine difference in their lives. The team values collaboration, inclusion, and a proactive approach to risk management, creating an environment where your contributions truly matter.

Meet the team

About the company

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You'll be responsible for

📋

Managing complaint resolution

Manage end-to-end complaint resolution across IDR and EDR cases, ensuring fair and timely outcomes for members.
🔎

Conducting investigations

Conduct thorough investigations into complex complaints, gathering and analysing information from multiple sources.
📊

Preparing findings

Prepare detailed findings, recommendations, and responses that are clear, balanced, and evidence-based.

Key criteria

📝

Dispute resolution experience

Proven experience managing IDR and EDR cases effectively.

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🔍

Analytical skills

Demonstrated ability to gather and analyze complex information.

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💬

Exceptional communication skills

Strong verbal and written skills for drafting findings and responses.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Dispute resolution experience
Proven experience managing IDR and EDR cases effectively.

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Analytical skills
Demonstrated ability to gather and analyze complex information.

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Exceptional communication skills
Strong verbal and written skills for drafting findings and responses.

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Empathy and professionalism
Experience building trust with complainants during challenging situations.

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Data analysis experience
Experience using insights to support decision-making and improvements.

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