Mid levelFull-timeHybridParramatta NSW 2150, Australia26 Honeysuckle Dr, Newcastle NSW 2300, AustraliaDocklands VIC 3008, Australia11 Waymouth St, Adelaide SA 5000, Australia300 Murray Street Mall, Perth WA 6000, Australia300 George St, Brisbane City QLD 4000, AustraliaProfessional servicesCustomer service and supportPosted 5 days ago
About the job
This job is about joining a dynamic team at QBE, focusing on customer service and dispute resolution within the insurance sector. The role is crucial for ensuring that customer complaints are managed effectively, leading to positive outcomes and improved service quality. The team values collaboration, flexibility, and a commitment to delivering exceptional service.
You'll be responsible for
⚖️
Undertaking timely and accurate responses to complaints
Providing fair and reasonable outcomes for customers by addressing their complaints promptly.🔧
Proactively identifying systemic causes of dissatisfaction
Analyzing trends in customer feedback to develop solutions that enhance service quality.🌐
Managing internal and external stakeholder relationships
Building and maintaining strong relationships with stakeholders to facilitate effective communication and collaboration.Key criteria
🔍
Proven experience in dispute resolution
Demonstrated ability to manage and resolve complaints effectively.View
📜
Strong knowledge of general insurance
In-depth understanding of insurance policies and practices.View
⚖️
Understanding of compliance frameworks
Solid grasp of risk, compliance, and policy regulations.View
View more