IHG Hotels & Resorts2 followers1 job

Duty Manager - Crowne Plaza Geelong

Mid levelFull-timeOfficeGeelong VIC 3220, AustraliaPeople and cultureCustomer servicePosted 2 months ago
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About the job

The Duty Manager position at Crowne Plaza Geelong is an exciting opportunity to join the Front Office leadership team at a brand-new hotel. This role is crucial in creating memorable guest experiences and ensuring smooth operations. The team values a proactive approach and a supportive culture, making it a fantastic place to grow and thrive.

You'll be responsible for

🏨

Ensuring smooth operations

Being a visible and proactive presence throughout the hotel to ensure smooth day-to-day operations.
🛎️

Supporting the Front Office Manager

Assisting in implementing operating procedures and service standards across front office operations.
🤝

Handling guest concerns

Taking ownership of guest concerns and delivering True Hospitality for Good.

Key criteria

🏨

Experience in a senior front office role

Proven background in a Duty Manager or similar position

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💼

Strong understanding of front office operations

Knowledge of guest service delivery and hotel systems

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🛠️

Proactive problem-solving mindset

Demonstrated ability to handle guest concerns effectively

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Meet the team

About the company

View your fit

5 criteria for this job
Experience in a senior front office role
Proven background in a Duty Manager or similar position

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Strong understanding of front office operations
Knowledge of guest service delivery and hotel systems

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Proactive problem-solving mindset
Demonstrated ability to handle guest concerns effectively

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Leadership and communication skills
Experience leading teams and fostering a supportive culture

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Full Australian working rights
Eligibility to work flexibly across various shifts

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