E2E Business & System Support Officer
About the job
This job is all about working at the intersection of business operations, technology, and the energy market. You'll play a vital role in supporting critical systems and processes, ensuring safe, compliant, and customer-focused services for the Canberra region and beyond. The team values collaboration and is dedicated to delivering reliable services while maintaining compliance with national market and regulatory requirements.
You'll be responsible for
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Supporting market processes
Supporting the administration and ongoing management of market processes, metering, billing and invoicing activities within the National Electricity Market (NEM).🛠️
Maintaining business-critical systems
Assisting with maintaining and enhancing the Gentrack Velocity platform and other business-critical systems, including support for system updates, defect resolution and regulatory changes.🧪
Undertaking system testing
Undertaking system testing activities, including developing test cases and validating system enhancements and fixes.Key criteria
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Experience in utility or energy sector
Demonstrated experience in a regulated utility or energy environment.View
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Analytical and problem-solving skills
Strong ability to interpret data and identify practical solutions.View
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Experience with enterprise systems
Proven experience using customer information or billing systems like Gentrack Velocity.View
