Emergency Relief Phone Assessor - Doorways
About the job
As an Emergency Relief Worker at The Salvation Army, you will be a vital support for individuals facing crises. Your compassionate approach will help restore dignity and hope to those in distress. The team values collaboration and inclusivity, working together to make a meaningful impact in the community.
You'll be responsible for
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Providing compassionate, person-centred phone assessments
Engaging with individuals in crisis to assess their needs and provide support.⚠️
Triage presenting needs, including high-risk situations
Evaluating and prioritizing urgent needs to ensure appropriate responses.🔗
Connecting callers with internal and external services
Facilitating access to resources that support safety and wellbeing.Key criteria
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Phone assessment experience
Demonstrated experience conducting phone assessments in crisis situations.View
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Community services qualification
Certificate IV in Community Services or related field required.View
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Collaboration skills
Proven ability to work collaboratively with diverse teams.View
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