Vanguard Australia
Mid levelFull-timeHybridSydney NSW, AustraliaCustomer service and supportInformation technologyIT supportPosted 2 months ago
View your fit0 of 9 criteria met
About the job
The job is about joining the ASX as part of the Workplace Technology team, where you will provide essential support for end-user computing and meeting room technical assistance. This role is crucial in ensuring that staff have the tools and support they need to thrive in a dynamic environment. The team values collaboration and is dedicated to creating an inclusive workplace where everyone can contribute to a stronger economic future.
You'll be responsible for
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Providing end-to-end support
Provide end-to-end support for IT requests raised via phone, email, ticketing system, and in-person📝
Logging requests accurately
Ensure requests are logged accurately within the internal ticketing system (ServiceNow) for reporting and fault analysis⚙️
Performing installations
Perform installation and technical support of hardware and software to ASX staffWhat we're looking for
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Customer service excellence
Experience providing top-notch support to diverse stakeholders.View fit
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Technical support expertise
Strong background in supporting Microsoft software and operating systems.View fit
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Problem identification skills
Experience identifying trends and root causes of technical issues.View fit
View more
