End User Support Analyst
About the job
As an End User Support Specialist at Vanguard, you will provide intermediate level technical support to our critical Trade Floor operations. This job is all about making a difference by delivering responsive, personalized, and expert support for technology-related issues that impact our Trade Floor Crew. Join a team that values collaboration and innovation, where your passion for technology and exceptional client experiences can truly shine.
You'll be responsible for
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Providing technical support
Delivering intermediate level technical support to address end user issues such as implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.🔍
Resolving technical issues
Resolving moderately complex technical troubleshooting issues to ensure end user productivity.💬
Consulting with clients
Providing consultation with clients and key stakeholders on potential technical issues or problems that may affect end user productivity.What we're looking for
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3+ years of technology support experience
Proven experience in technology support roles enhances problem-solving capabilities.View
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Intermediate technical troubleshooting skills
Ability to resolve moderately complex technical issues ensures productivity.View
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Experience with Microsoft ecosystem and ServiceNow
Familiarity with these tools improves efficiency in support tasks.View
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