Service Desk Analyst
About the job
The Service Desk Analyst is a vital part of the Information Services team, serving as the first point of contact for users experiencing technical issues. This position plays a crucial role in ensuring smooth operations by providing exceptional support and resolving problems efficiently. The team thrives on collaboration, innovation, and a commitment to continuous improvement.
You'll be responsible for
🛠️
Providing first-level technical support
Offering assistance across office and business applications to users.📊
Managing and tracking incidents
Ensuring timely resolution of service desk requests and incidents.🔑
User account administration
Handling account creations, modifications, deletions, and password changes within Active Directory and Entra ID.Key criteria
💻
Service desk or IT support experience
Proven experience in a service desk or IT support environment.View
🌐
Basic network troubleshooting knowledge
Understanding of basic network troubleshooting techniques like PING and NSLookUp.View
📅
Flexibility for out-of-hours support
Willingness to work outside normal business hours when needed.View
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