Detmold Group2 followers11 jobs

Service Desk Analyst

JuniorMid levelFull-timeHybridAdelaide SA, AustraliaPosted 17 hours agoVerified 17 hours ago
Pending fitX of Y criteria met

About the job

The Service Desk Analyst is a vital part of the Information Services team, serving as the first point of contact for users experiencing technical issues. This position plays a crucial role in ensuring smooth operations by providing exceptional support and resolving problems efficiently. The team thrives on collaboration, innovation, and a commitment to continuous improvement.

Meet the team

About the company

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You'll be responsible for

🛠️

Providing first-level technical support

Offering assistance across office and business applications to users.
📊

Managing and tracking incidents

Ensuring timely resolution of service desk requests and incidents.
🔑

User account administration

Handling account creations, modifications, deletions, and password changes within Active Directory and Entra ID.

Key criteria

💻

Service desk or IT support experience

Proven experience in a service desk or IT support environment.

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🌐

Basic network troubleshooting knowledge

Understanding of basic network troubleshooting techniques like PING and NSLookUp.

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📅

Flexibility for out-of-hours support

Willingness to work outside normal business hours when needed.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Service desk or IT support experience
Proven experience in a service desk or IT support environment.

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Basic network troubleshooting knowledge
Understanding of basic network troubleshooting techniques like PING and NSLookUp.

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Flexibility for out-of-hours support
Willingness to work outside normal business hours when needed.

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Excellent communication skills
Ability to translate complex technical concepts into simple terms.

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Culturally diverse collaboration
Demonstrated ability to work effectively with diverse staff.

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A meaningful career starts with a match

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