About the job
The ICT Service Desk Analyst position at genU is all about providing exceptional support and ensuring smooth delivery of ICT services. This job plays a crucial role in maintaining high-quality service desk operations and enhancing the support experience for staff. The team thrives on collaboration, proactive problem-solving, and a customer-first mindset, making it a fantastic opportunity to contribute to meaningful social impact.
You'll be responsible for
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Providing end-to-end support
Delivering support and resolution for assigned and escalated ICT service desk requests within agreed SLAs.🛠️
Delivering advanced troubleshooting
Conducting maintenance and configuration across hardware, software, systems, and user access issues.📊
Monitoring ICT systems
Identifying opportunities to improve service delivery, processes, and ITSM efficiencies.Key criteria
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ICT knowledge
Strong understanding of hardware, software, and networking systems.View
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Troubleshooting experience
Proven experience resolving complex ICT issues effectively.View
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Customer service skills
Demonstrated ability to engage empathetically with diverse users.View
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