genU23 jobs

ICT Service Desk Analyst

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 1 month agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The ICT Service Desk Analyst position at genU is all about providing exceptional support and ensuring smooth delivery of ICT services. This job plays a crucial role in maintaining high-quality service desk operations and enhancing the support experience for staff. The team thrives on collaboration, proactive problem-solving, and a customer-first mindset, making it a fantastic opportunity to contribute to meaningful social impact.

You'll be responsible for

🔧

Providing end-to-end support

Delivering support and resolution for assigned and escalated ICT service desk requests within agreed SLAs.
🛠️

Delivering advanced troubleshooting

Conducting maintenance and configuration across hardware, software, systems, and user access issues.
📊

Monitoring ICT systems

Identifying opportunities to improve service delivery, processes, and ITSM efficiencies.

Key criteria

💻

ICT knowledge

Strong understanding of hardware, software, and networking systems.

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🔧

Troubleshooting experience

Proven experience resolving complex ICT issues effectively.

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📞

Customer service skills

Demonstrated ability to engage empathetically with diverse users.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
ICT knowledge
Strong understanding of hardware, software, and networking systems.

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Troubleshooting experience
Proven experience resolving complex ICT issues effectively.

View

Customer service skills
Demonstrated ability to engage empathetically with diverse users.

View

Documentation skills
Experience maintaining accurate service desk records and knowledge bases.

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