Engagement Manager
About the job
The Engagement Manager is a vital position that ensures customer success by driving satisfaction throughout the customer success and services life-cycle. This job involves collaborating with various teams to deliver exceptional value through professional services and training engagements. The team values a culture of inclusivity and collaboration, striving to exceed customer expectations and achieve shared goals.
You'll be responsible for
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Driving customer satisfaction
Assuring customer success by driving customer satisfaction throughout the customer success & services life-cycle for our customers.🤝
Collaborating with sales
Engaging early in the sales process to understand customer needs and ensure that we are exceeding expectations in delivery.⚙️
Managing delivery challenges
Driving resolution of delivery challenges, addressing resource contentions, scoping issues and managing expectations.Key criteria
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Data and AI domain knowledge
Experience working with customers to achieve business value through implementations.View
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Senior customer-facing experience
Proven ability to influence, negotiate, and execute in customer interactions.View
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Outstanding communication skills
Ability to engage effectively with executives and stakeholders.View
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