Engagement Manager
About the job
The Engagement Manager plays a vital role in helping customers unlock the full potential of the Databricks platform. By collaborating closely with various teams, this job ensures that customers receive exceptional value from their engagements. The team thrives on a culture of passion, collaboration, and a commitment to exceeding customer expectations.
You'll be responsible for
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Helping customers accelerate value
Working with customers to define and orchestrate the required engagement to ensure success with the Databricks platform🤝
Collaborating with sales and partners
Engaging early in the sales process to understand customer needs and ensure delivery excellence⚙️
Driving resolution of delivery challenges
Addressing resource contentions, scoping issues, and managing expectationsKey criteria
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Data and AI domain knowledge
Experience working with customers to realize business value through implementations.View
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Customer-facing experience
Proven experience in senior roles requiring influencing and relationship-building.View
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KPI achievement
Track record of meeting targets including CSAT, bookings, and revenue.View
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