Meter1 job

Enterprise Support Engineer

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaCustomer support operationsTechnical supportIT supportPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is all about being at the forefront of enterprise support, tackling the most complex network challenges that Meter faces. By ensuring that the network operates as a cohesive system, you play a vital role in helping customers focus on their business rather than their network. The team thrives on collaboration, accountability, and a shared commitment to excellence.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🛠️

Owning enterprise support cases

Taking charge of high-impact enterprise support cases from initial triage through to resolution, ensuring a seamless experience for customers.
🔍

Troubleshooting complex issues

Addressing complex issues across wired, wireless, WAN security, and client environments at scale to maintain operational integrity.
🚀

Driving issues forward

Proactively advancing issues when progress stalls due to missing context, unclear ownership, or external dependencies.

Key criteria

🌐

Strong networking fundamentals

Experience supporting complex or multi-site network environments.

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🔍

Ownership and persistence

Demonstrated ability to tackle ambiguous or slow-moving problems.

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🗣️

Clear communication skills

Ability to communicate effectively with technical and non-technical stakeholders.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Strong networking fundamentals
Experience supporting complex or multi-site network environments.

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Ownership and persistence
Demonstrated ability to tackle ambiguous or slow-moving problems.

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Clear communication skills
Ability to communicate effectively with technical and non-technical stakeholders.

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Good judgment in escalation
Experience knowing when to dig deeper or escalate issues.

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Documentation and improvement contributions
Experience documenting failure modes and enhancing support standards.

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