About the job
This job is all about being at the forefront of enterprise support, tackling the most complex network challenges that Meter faces. By ensuring that the network operates as a cohesive system, you play a vital role in helping customers focus on their business rather than their network. The team thrives on collaboration, accountability, and a shared commitment to excellence.
You'll be responsible for
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Owning enterprise support cases
Taking charge of high-impact enterprise support cases from initial triage through to resolution, ensuring a seamless experience for customers.🔍
Troubleshooting complex issues
Addressing complex issues across wired, wireless, WAN security, and client environments at scale to maintain operational integrity.🚀
Driving issues forward
Proactively advancing issues when progress stalls due to missing context, unclear ownership, or external dependencies.Key criteria
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Strong networking fundamentals
Experience supporting complex or multi-site network environments.View
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Ownership and persistence
Demonstrated ability to tackle ambiguous or slow-moving problems.View
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Clear communication skills
Ability to communicate effectively with technical and non-technical stakeholders.View
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