Datadog3 followers10 jobs

Technical Support Engineer 1

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about becoming a part of Datadog's Technical Solutions team, where you will play a crucial role in educating potential clients and ensuring existing customers are successful. Your contributions will directly impact Datadog's growth and success, all while working in a collaborative and creative hybrid workplace that values work-life harmony.

You'll be responsible for

📞

Engaging with customers

Engaging with customers via multiple channels to identify and resolve technical support requests while continuing to educate clients on the use of the platform.
🔧

Reproducing technical issues

Reproducing technical issues and diving into Datadog’s 600+ integrations to find solutions.
🎤

Leading product demos

Becoming demo certified and leading product demos to customers to showcase the platform's capabilities.

Key criteria

💻

Technical support experience

Proven experience in providing technical support to clients.

View

📊

Product demo certification

Demonstrated certification in leading product demonstrations.

View

🔧

Programming knowledge

Experience with programming and basic Linux knowledge.

View

View more

Meet the team

About the company

A meaningful career starts with a match

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Technical support experience
Proven experience in providing technical support to clients.

View

Product demo certification
Demonstrated certification in leading product demonstrations.

View

Programming knowledge
Experience with programming and basic Linux knowledge.

View

Effective communication skills
Strong written and verbal communication skills for client interactions.

View

Similar jobs

View all
Datadog
Datadog
Technical Support Engineer 2Sydney, NSW · Full-time
The job is about being part of Datadog's Technical Solutions team, where you will engage with customers to resolve technical issues and educate them on the platform. Your contributions will directly impact customer satisfaction and the company's growth. The team values collaboration and creativity, operating in a hybrid workplace that promotes work-life harmony.
Deputy
Deputy
Technical Support Engineer - Tier 3Sydney, NSW · Full-time
The Technical Support Engineer at Deputy plays a vital role in providing advanced technical support across our ecosystem and integrations. This position is essential for ensuring customer satisfaction and driving successful outcomes through collaboration with various teams. At Deputy, we foster a supportive environment where innovation thrives, and everyone is encouraged to contribute their unique perspectives.
Stryker
Stryker
Customer Service Representative - Technical SupportSt Leonards, NSW · Full-time
This job is all about being a vital part of the Demo Operations team, ensuring that products and equipment are prepared and delivered accurately for customer trials and workshops. Your commitment to reliability and solutions-focused thinking will help create exceptional experiences for both internal and external customers. The team thrives on collaboration, accountability, and a customer-first mindset, making it a great environment for personal and professional growth.
Motorola Solutions
Motorola Solutions
NSOC Technical Support SpecialistMelbourne, VIC · Full-time
Joining Motorola Solutions means becoming part of a close-knit community dedicated to keeping people safer everywhere. As a NSOC Technical Support Specialist, you will be the first point of contact for customers, providing essential technical support and ensuring the quality of service for end-user devices and infrastructure. The team thrives on collaboration and is committed to fostering strong relationships with customers while maintaining a proactive approach to system management.