Datadog3 followers11 jobs

Technical Support Engineer 1

JuniorMid levelFull-timeHybridSydney NSW, AustraliaCustomer serviceIT supportPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about becoming a part of Datadog's Technical Solutions team, where you will play a crucial role in educating potential clients and ensuring existing customers are successful. Your contributions will directly impact Datadog's growth and success, all while working in a collaborative and creative hybrid workplace that values work-life harmony.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Engaging with customers

Engaging with customers via multiple channels to identify and resolve technical support requests while continuing to educate clients on the use of the platform.
🔧

Reproducing technical issues

Reproducing technical issues and diving into Datadog’s 600+ integrations to find solutions.
🎤

Leading product demos

Becoming demo certified and leading product demos to customers to showcase the platform's capabilities.

Key criteria

💻

Technical support experience

Proven experience in providing technical support to clients.

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📊

Product demo certification

Demonstrated certification in leading product demonstrations.

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🔧

Programming knowledge

Experience with programming and basic Linux knowledge.

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A meaningful career starts with a match

View your fit

4 criteria for this job
Technical support experience
Proven experience in providing technical support to clients.

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Product demo certification
Demonstrated certification in leading product demonstrations.

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Programming knowledge
Experience with programming and basic Linux knowledge.

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Effective communication skills
Strong written and verbal communication skills for client interactions.

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