Datadog3 followers11 jobs

Technical Support Engineer 2

Mid levelFull-timeHybridSydney NSW, AustraliaIT supportPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The job is about being part of Datadog's Technical Solutions team, where you will engage with customers to resolve technical issues and educate them on the platform. Your contributions will directly impact customer satisfaction and the company's growth. The team values collaboration and creativity, operating in a hybrid workplace that promotes work-life harmony.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🤝

Engaging with customers

Interacting with customers through multiple channels to resolve technical support requests and educate them on the platform.
🔍

Reproducing technical issues

Diving into Datadog’s 400+ integrations to replicate and troubleshoot technical issues.
🎤

Leading product demos

Becoming demo certified and leading three-pillar demos to customers.

Key criteria

🛠️

Multi-channel technical support experience

2+ years of experience in SaaS technical support.

View

☁️

Cloud technology familiarity

Experience with AWS, GCP, or Azure environments.

View

🐳

Containerization knowledge

Proven experience with Docker and Kubernetes technologies.

View

View more

View your fit

5 criteria for this job
Multi-channel technical support experience
2+ years of experience in SaaS technical support.

View

Cloud technology familiarity
Experience with AWS, GCP, or Azure environments.

View

Containerization knowledge
Proven experience with Docker and Kubernetes technologies.

View

Linux system administration skills
Demonstrated knowledge of Linux for troubleshooting and support.

View

Effective communication skills
Strong written and verbal communication abilities for client interactions.

View

A meaningful career starts with a match

Similar jobs

View all
NICE
NICE
Technical Support Engineer Sydney, NSW · Full-time
The Technical Support Engineer at NiCE is all about providing exceptional end-to-end technical support for corporate users in a dynamic enterprise environment. This job is crucial for ensuring that users have a seamless experience with their technology, which ultimately drives the success of the organization. The team thrives on collaboration, professionalism, and a commitment to excellence, making it an exciting place to grow and make an impact.
Vanta
Vanta
Technical Support Engineer - NAMERSunshine West, VIC · Full-time
As a Technical Support Engineer at Vanta, you will play a vital role in supporting customers by resolving complex technical issues and serving as the final technical escalation point for the Technical Support Specialists. Your work will ensure that Vanta delivers a best-in-class customer experience while meeting service SLAs. The team values collaboration, transparency, and continuous improvement, fostering a supportive environment where everyone can thrive.
Microsoft
Microsoft
Technical Support Engineer (SharePoint)Sydney, NSW · Full-time
As a Senior Technical Support Engineer within the Customer Service & Support team, you will play a vital role in delivering exceptional customer success by troubleshooting and solving complex technical issues. This opportunity not only accelerates your career growth but also allows you to enhance your problem-solving and collaboration skills while deepening your technical proficiency. Join a team that values innovation, inclusion, and a growth mindset, where every day is an opportunity to empower others.
Datadog
Datadog
Technical Support Engineer 1Sydney, NSW · Full-time
This job is about becoming a part of Datadog's Technical Solutions team, where you will play a crucial role in educating potential clients and ensuring existing customers are successful. Your contributions will directly impact Datadog's growth and success, all while working in a collaborative and creative hybrid workplace that values work-life harmony.