Datadog3 followers10 jobs

Technical Support Engineer 2

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The job is about being part of Datadog's Technical Solutions team, where you will engage with customers to resolve technical issues and educate them on the platform. Your contributions will directly impact customer satisfaction and the company's growth. The team values collaboration and creativity, operating in a hybrid workplace that promotes work-life harmony.

Meet the team

About the company

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You'll be responsible for

🤝

Engaging with customers

Interacting with customers through multiple channels to resolve technical support requests and educate them on the platform.
🔍

Reproducing technical issues

Diving into Datadog’s 400+ integrations to replicate and troubleshoot technical issues.
🎤

Leading product demos

Becoming demo certified and leading three-pillar demos to customers.

Key criteria

🛠️

Multi-channel technical support experience

2+ years of experience in SaaS technical support.

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☁️

Cloud technology familiarity

Experience with AWS, GCP, or Azure environments.

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🐳

Containerization knowledge

Proven experience with Docker and Kubernetes technologies.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Multi-channel technical support experience
2+ years of experience in SaaS technical support.

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Cloud technology familiarity
Experience with AWS, GCP, or Azure environments.

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Containerization knowledge
Proven experience with Docker and Kubernetes technologies.

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Linux system administration skills
Demonstrated knowledge of Linux for troubleshooting and support.

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Effective communication skills
Strong written and verbal communication abilities for client interactions.

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A meaningful career starts with a match

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