Enterprise Technology Solutions Director, Service Management
About the job
This job is about providing executive leadership for the Enterprise Technology Solutions team within the Department of Justice and Community Safety. The role is crucial for driving change and improving service delivery across the department. The team values collaboration and is committed to continuous improvement, ensuring that all staff can effectively utilize technology and services.
You'll be responsible for
⚙️
Leading service delivery modernization
Lead the modernization of corporate service delivery arrangements, ensuring documentation and procedures are current and effective.📈
Defining service levels
Oversee the annual process to define service levels in the Corporate Services Service Agreement and related reporting activities.💡
Providing expert advice
Offer expert advice to executive stakeholders on changes to policies, strategies, and processes related to services delivered by the Enterprise Technology Solutions team.Key criteria
🧑💼
Proven leadership experience
Demonstrated experience leading teams in complex environments.View
📊
Service management expertise
Significant knowledge in defining and reporting on service delivery.View
🔄
Change management capability
Experience driving initiatives that enhance service delivery.View
View more
