EverCommerce3 jobs

EverWell - Customer Support Specialist (Remote, Australia)

JuniorMid levelFull-timeRemoteAustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Customer Support Specialist at EverCommerce, you will be part of a dedicated global support team focused on delivering an exceptional customer experience. Your mission will be to empower customers to master the Timely platform, ensuring their success through effective communication and problem-solving. The team thrives on collaboration, initiative, and continuous growth, creating a supportive environment where everyone can shine.

You'll be responsible for

📞

Delivering customer support

Providing fast, professional, and high-quality support to customers through various communication channels including phone, email, chat, and social media.
🛠️

Troubleshooting issues

Confidently troubleshooting problems over the phone and guiding customers to solutions.
💡

Identifying opportunities

Helping to identify opportunities to demonstrate additional value of the Timely platform to customers.

Key criteria

📞

Technical support experience

Proven experience in technical support at a SaaS company.

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✉️

Outstanding communication skills

Demonstrated ability to communicate clearly via phone and email.

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🛠️

Troubleshooting expertise

Experience in live troubleshooting and problem-solving.

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View more

Meet the team

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5 criteria for this job
Technical support experience
Proven experience in technical support at a SaaS company.

View

Outstanding communication skills
Demonstrated ability to communicate clearly via phone and email.

View

Troubleshooting expertise
Experience in live troubleshooting and problem-solving.

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Familiarity with support software
Experience with Zendesk and productivity tools like Slack.

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Proactive customer engagement
Ability to identify opportunities for customer value enhancement.

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