EverCommerce2 jobs

EverWell - Customer Support Specialist (Remote, Australia)

JuniorMid levelFull-timeRemoteAustraliaPosted 4 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

As a Customer Support Specialist at EverCommerce, you will be part of a dedicated global support team focused on delivering an exceptional customer experience. Your mission will be to empower customers to master the Timely platform, ensuring their success through effective communication and problem-solving. The team thrives on collaboration, initiative, and continuous growth, creating a supportive environment where everyone can shine.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📞

Delivering customer support

Providing fast, professional, and high-quality support to customers through various communication channels including phone, email, chat, and social media.
🛠️

Troubleshooting issues

Confidently troubleshooting problems over the phone and guiding customers to solutions.
💡

Identifying opportunities

Helping to identify opportunities to demonstrate additional value of the Timely platform to customers.

Key criteria

📞

Technical support experience

Proven experience in technical support at a SaaS company.

View

✉️

Outstanding communication skills

Demonstrated ability to communicate clearly via phone and email.

View

🛠️

Troubleshooting expertise

Experience in live troubleshooting and problem-solving.

View

View more

A meaningful career starts with a match

Apply on EverCommerce
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Technical support experience
Proven experience in technical support at a SaaS company.

View

Outstanding communication skills
Demonstrated ability to communicate clearly via phone and email.

View

Troubleshooting expertise
Experience in live troubleshooting and problem-solving.

View

Familiarity with support software
Experience with Zendesk and productivity tools like Slack.

View

Proactive customer engagement
Ability to identify opportunities for customer value enhancement.

View

Similar jobs

View all
Cotality Australia
Cotality Australia
Customer Success Specialist - Real EstateMelbourne, VIC · Full-time
Cotality is on a mission to revolutionise the property industry by making it faster, smarter, and more people-centric. As a Customer Success Specialist, you will take ownership of your own client portfolio across South Australia, Northern Territory, and Western Australia, ensuring clients succeed with Plezzel, our flagship digital marketing product for real estate agencies. Join a diverse and inclusive team that values collaboration and innovation, where your contributions will directly impact the real estate economy and help shape a thriving global property ecosystem.
Cotality Australia
Cotality Australia
Customer Success Specialist - Real EstateMelbourne, VIC · Full-time
The Customer Success Specialist at Cotality is all about empowering clients to thrive with Plezzel, our flagship digital marketing product for real estate agencies. This job is crucial in building strong relationships and ensuring clients receive the support they need to succeed. The team values collaboration, innovation, and a commitment to client success, creating a vibrant and inclusive work culture.
Department for Education, South Australia
Department for Education, South Australia
ASO4 - Senior Customer Support Officer - EMSAdelaide, SA · Full-time
The Senior Customer Support Officer (EMS) plays a vital role in delivering exceptional second-level support for the Education Management System, ensuring that educators and students have the tools they need to thrive. By leveraging technical expertise and strong interpersonal skills, this position contributes significantly to the efficiency of operations within the Department for Education. Collaboration and a commitment to service excellence are at the heart of how the team works together.
Heidi Health
Heidi Health
Clinical Coding Specialist (Australia)Melbourne, VIC · Full-time
The Clinical Coding Specialist job is all about ensuring that Heidi's AI systems understand and apply Australian medical coding principles accurately. This role is crucial in defining coding accuracy standards and compliance frameworks that support millions of patient encounters across Australia. The team thrives on collaboration, innovation, and a commitment to making healthcare better for everyone.