EverCommerce
3 jobs

EverWell - Customer Support Specialist (Remote, Australia)

JuniorMid levelFull-timeRemoteAustraliaPosted 3 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

As a Customer Support Specialist for EverCommerce's Timely product, you will be part of a dedicated global support team, delivering fast and professional support to customers. This job is all about empowering customers to master the Timely platform and succeed in their businesses. The team thrives on collaboration, initiative, and continuous learning, creating a supportive environment where everyone can grow.

You'll be responsible for

📞

Communicating with customers

Engaging with customers through phone, email, chat, and social media to deliver solutions and support.
🕵️‍♂️

Troubleshooting

Using detective skills to investigate problems and find solutions, especially during live interactions.
💡

Identifying opportunities

Recognizing and demonstrating additional value of the Timely platform to customers, focusing on continuous improvement.

Key criteria

📞

Technical support experience

Proven experience in technical support at a SaaS company.

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✉️

Outstanding communication skills

Demonstrated ability to communicate complex issues clearly.

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🔍

Problem-solving abilities

Experience investigating and resolving customer issues effectively.

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View more

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4 criteria for this job
Technical support experience
Proven experience in technical support at a SaaS company.

View

Outstanding communication skills
Demonstrated ability to communicate complex issues clearly.

View

Problem-solving abilities
Experience investigating and resolving customer issues effectively.

View

Familiarity with support software
Experience using Zendesk and productivity tools like Slack.

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