Commonwealth Bank100 followers149 jobs

Everyday Banking Customer Care Specialist - Full-Time, Perth

JuniorMid levelFull-timeHybrid555 Wellington St, Perth WA 6000, AustraliaPosted 1 day agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is about becoming a Full Time Customer Care Specialist at CommBank, where genuine conversations with customers are at the heart of the role. By joining this passionate team, you will have the opportunity to make a real impact on customer experiences while receiving support for your personal and professional growth. The team values collaboration and development, ensuring everyone feels connected and empowered.

Meet the team

About the company

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You'll be responsible for

📞

Engaging with customers

Having meaningful conversations with customers to understand their needs and provide tailored solutions.
🛠️

Providing support

Offering friendly and efficient service to resolve customer inquiries on the first call whenever possible.
📚

Participating in training

Completing a comprehensive training program to enhance customer care skills and product knowledge.

Key criteria

💬

Customer service experience

Demonstrated experience in customer service roles.

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🕒

Shift flexibility

Ability to accommodate shift changes within 2 hours.

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📅

Commitment to training

Willingness to attend all training sessions for 3 weeks.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles.

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Shift flexibility
Ability to accommodate shift changes within 2 hours.

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Commitment to training
Willingness to attend all training sessions for 3 weeks.

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Empathy and resilience
Proven ability to understand and address customer needs.

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Home office setup
Designated workspace and reliable internet connection for remote work.

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A meaningful career starts with a match

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