HSBC2 followers9 jobs

Executive Banking Consultant

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 9 hours agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

The Executive Banking Consultant (EBC) at HSBC is a vital part of the team, combining customer-facing and control elements to provide a seamless banking experience. This job is all about helping customers manage, protect, and grow their wealth while ensuring compliance and operational excellence. The team values collaboration, accountability, and continuous professional development, creating a supportive environment where everyone can thrive.

Meet the team

About the company

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You'll be responsible for

📑

Performing account opening activities

Managing complex multi-faceted queries and ensuring a seamless referral of customers to other colleagues for further banking needs.
👨‍🏫

Training and coaching

Becoming the branch’s trust account expert and assisting with training Personal Banking Consultants.
📬

Managing customer feedback

Effectively managing customer feedback and enquiries via the branch’s mailbox.

Key criteria

💼

Personal banking experience

Strong experience in personal banking or customer service roles.

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📊

Knowledge of banking procedures

Intermediate to advanced understanding of banking systems and processes.

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🤝

Exceptional communication skills

Proven ability to build and maintain strong customer relationships.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Personal banking experience
Strong experience in personal banking or customer service roles.

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Knowledge of banking procedures
Intermediate to advanced understanding of banking systems and processes.

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Exceptional communication skills
Proven ability to build and maintain strong customer relationships.

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Attention to detail
Demonstrated capability to manage multiple tasks with precision.

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