Executive Manager, Payments Customer Success
About the job
The Executive Manager, Payments Customer Success is a pivotal job that leads the Payments Customer Success team and develops strategies to enhance customer satisfaction and drive growth in payment products. This highly visible and strategic role involves collaborating with various teams across the bank to ensure optimal customer outcomes and engagement. The team values strong relationships, proactive communication, and a commitment to delivering exceptional service.
You'll be responsible for
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Developing and implementing customer success strategy
Creating and executing a strategy that drives payment product growth and improves client NPS scores.🤝
Driving new acquisitions and cross-sell initiatives
Proactively seeking new business opportunities and promoting Payments products within Business Banking and Institutional Banking.📣
Collaborating with marketing and corporate affairs
Working together to enhance client awareness of Payments products and initiatives.Key criteria
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7-10+ years in payments or banking
Proven experience in Payments, Transaction Banking, or Corporate Development.View
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Strong communication skills
Ability to deliver concise updates to senior executives.View
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Structured problem-solving ability
Demonstrated skills in conceptual thinking and quantitative analysis.View
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