About the job
This job is about leading a passionate team at the NRMA Group's Roadside Contact Centre, focusing on delivering exceptional customer service while embedding First Nations protocols into daily operations. The impact of this job is significant, as it contributes to a cleaner, more sustainable future for Communities and Country. The team thrives on inclusivity, respect, and cultural safety, creating a supportive environment for all team members.
You'll be responsible for
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Leading and coaching
Leading, coaching, and developing a high-performing team of Contact Centre Consultants to achieve excellence in customer service and operational targets.🌱
Mentoring
Acting as a role model and mentor, providing culturally appropriate leadership and guidance for First Nations employees.🎉
Promoting cultural awareness
Promoting awareness and understanding of First Nations cultural issues within the workplace.Key criteria
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Aboriginal and/or Torres Strait Islander identification
Identified as Aboriginal and/or Torres Strait Islander by your community.View
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Demonstrated leadership experience
Proven experience motivating and coaching diverse teams.View
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Contact centre experience
Experience in a contact centre or customer service environment.View
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