People First Bank21 jobs

Manager, Customer Assist

Mid levelFull-timeHybridQueensland, AustraliaCustomer service and supportPeople and culturePosted 3 months ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Manager, Customer Assist job at People First Bank is all about making a difference for customers during crucial moments. This position is vital for leading a team that provides empathetic and effective support to those navigating financial difficulties. The team thrives on a culture of empathy and accountability, ensuring that every interaction puts people first while driving high-performance outcomes.

You'll be responsible for

🌟

Leading and developing a team

Guide and nurture a team of Customer Assist, Hardship and Administration Officers to achieve exceptional outcomes.
📉

Driving strategies to reduce delinquency

Implement strategies aimed at minimizing bad-debt write-offs and enhancing customer support.
✅

Conducting quality assurance reviews

Ensure accurate reporting and uphold service levels through regular quality checks.

Key criteria

👥

Proven leadership experience

Demonstrated ability to build capability and drive high performance.

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💬

Strong communication skills

Confident application of relevant legislation in daily operations.

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❤️

Customer-centric approach

Empathy and resilience in supporting vulnerable customers.

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Meet the team

About the company

View your fit

5 criteria for this job
Proven leadership experience
Demonstrated ability to build capability and drive high performance.

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Strong communication skills
Confident application of relevant legislation in daily operations.

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Customer-centric approach
Empathy and resilience in supporting vulnerable customers.

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Continuous improvement mindset
Experience identifying opportunities to enhance service delivery.

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Tertiary qualifications in Management or Finance
Relevant qualifications will be highly regarded.

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