Manager, Customer Assist
About the job
The Manager, Customer Assist job at People First Bank is all about making a difference for customers during crucial moments. This position is vital for leading a team that provides empathetic and effective support to those navigating financial difficulties. The team thrives on a culture of empathy and accountability, ensuring that every interaction puts people first while driving high-performance outcomes.
You'll be responsible for
🌟
Leading and developing a team
Guide and nurture a team of Customer Assist, Hardship and Administration Officers to achieve exceptional outcomes.📉
Driving strategies to reduce delinquency
Implement strategies aimed at minimizing bad-debt write-offs and enhancing customer support.✅
Conducting quality assurance reviews
Ensure accurate reporting and uphold service levels through regular quality checks.What we're looking for
👥
Proven leadership experience
Demonstrated ability to build capability and drive high performance.View fit
🗣️
Strong communication skills
Confidence in applying relevant legislation in daily operations.View fit
❤️
Customer-centric approach
Empathy and resilience in supporting vulnerable customers.View fit
View more
