Floor Manager - Townsville
About the job
The Floor Manager at JD Sports plays a vital role in creating exceptional customer and employee experiences. This job is all about inspiring and leading a passionate team to achieve sales goals while upholding the brand's commitment to service excellence. Collaboration and energy are key, as the team works together to deliver a memorable shopping experience.
You'll be responsible for
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Delivering customer service
Model great customer service, ensuring every customer feels valued and appreciated.👥
Coaching team members
Coach team members to deliver exceptional service and foster a ‘service over task’ mentality.📈
Driving sales performance
Support the Store Manager in driving sales and achieving KPI performance.Key criteria
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Customer service experience
Demonstrated experience in a customer-facing service role.View
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Sales performance knowledge
Experience with achieving sales targets and KPIs.View
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Team coaching skills
Proven ability to coach and motivate team members effectively.View
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