Marriott8 followers192 jobs

Front Desk Agent - Casual

JuniorPart-timeOfficeMelbourne VIC, AustraliaPosted 3 weeks agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about creating unforgettable experiences for guests at W Melbourne, a luxury hotel under Marriott International. Working here means being part of a diverse team that values curiosity and personal growth. The team thrives on collaboration and a playful spirit, ensuring every guest feels welcomed and valued.

Meet the team

About the company

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You'll be responsible for

😊

Welcoming guests

Greeting guests with genuine warmth, energy, and a smile, using their names whenever possible to create a personal connection.
🛎️

Processing guest check-ins/outs

Managing guest arrivals and departures using OPERA, ensuring a smooth and secure experience.
💬

Responding to guest inquiries

Addressing questions, concerns, and requests while engaging guests in meaningful conversations about their stay and the local area.

Key criteria

🏨

Hotel front office experience

Demonstrated experience in hotel front office operations.

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🖥️

OPERA hotel PMS knowledge

Proven knowledge of OPERA hotel property management system.

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😊

Guest experience passion

Genuine passion for creating standout guest experiences.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Hotel front office experience
Demonstrated experience in hotel front office operations.

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OPERA hotel PMS knowledge
Proven knowledge of OPERA hotel property management system.

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Guest experience passion
Genuine passion for creating standout guest experiences.

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Proactive and upbeat demeanor
Experience maintaining a positive and energetic attitude.

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