About the job
This job is about creating unforgettable experiences for guests at W Melbourne, a luxury hotel under Marriott International. Working here means being part of a diverse team that values curiosity and personal growth. The team thrives on collaboration and a playful spirit, ensuring every guest feels welcomed and valued.
You'll be responsible for
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Welcoming guests
Greeting guests with genuine warmth, energy, and a smile, using their names whenever possible to create a personal connection.šļø
Processing guest check-ins/outs
Managing guest arrivals and departures using OPERA, ensuring a smooth and secure experience.š¬
Responding to guest inquiries
Addressing questions, concerns, and requests while engaging guests in meaningful conversations about their stay and the local area.Key criteria
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Hotel front office experience
Demonstrated experience in hotel front office operations.View
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OPERA hotel PMS knowledge
Proven knowledge of OPERA hotel property management system.View
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Guest experience passion
Genuine passion for creating standout guest experiences.View
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