About the job
This job is all about creating epic moments for guests at W Melbourne, a luxury hotel that ignites curiosity and expands worlds. The impact of this job is significant, as it shapes the first impression guests have of the hotel and ensures their experiences are memorable. The team thrives on a culture of warmth, creativity, and collaboration, making every day an opportunity to shine.
You'll be responsible for
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Welcoming guests
Welcome guests with genuine warmth, energy, and a smile, using their names where possible - you’re their first impression of W.🔑
Processing check-ins/outs
Process guest check-ins/outs using OPERA, verifying identity, securing payment, and assigning rooms.📞
Responding to guest inquiries
Respond to questions, concerns, and requests using W service standards, ensuring every guest feels valued.Key criteria
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Hotel experience
Demonstrated experience in hotel environments is highly desirable.View
🖥️
OPERA hotel PMS knowledge
Experience with OPERA hotel Property Management System is advantageous.View
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Passion for guest experiences
Genuine enthusiasm for creating standout guest experiences.View
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