Accor Hotels6 followers194 jobs

Guest Service Agent / Night Guest Service Agent

JuniorPart-timeHybridMelbourne VIC, AustraliaAdministrationCustomer servicePosted 1 month agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

The Casual Guest Service Agent position at Mercure Melbourne La Trobe Street is all about providing exceptional service and ensuring a memorable experience for guests. This job plays a vital role in the hotel's operations, from check-in to check-out, and requires flexibility to work across various shifts. The team thrives on collaboration and a positive attitude, making it a great opportunity for those looking to grow in the hospitality industry.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

😊

Providing warm guest service

Delivering professional and friendly service from check-in to check-out, ensuring guests feel welcomed and valued.
📞

Handling reservations and inquiries

Efficiently managing guest requests and maintaining accurate records to support smooth operations.
🌙

Supporting night audit processes

Assisting with night audit tasks when required, contributing to the overall accuracy of hotel operations.

Key criteria

🏨

Front office or customer-facing experience

Experience in hotel or similar customer service roles

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🗣️

Strong communication skills

Ability to engage positively with guests and team members

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🔍

High attention to detail

Proven capability in maintaining accurate guest records

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A meaningful career starts with a match

View your fit

5 criteria for this job
Front office or customer-facing experience
Experience in hotel or similar customer service roles

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Strong communication skills
Ability to engage positively with guests and team members

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High attention to detail
Proven capability in maintaining accurate guest records

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Flexibility for rotating shifts
Willingness to work morning, afternoon, and night shifts

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Valid working rights in Australia
Possession of legal rights to work in Australia

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