Accor Hotels6 followers194 jobs

Guest Service Agent

JuniorFull-timeOfficeBrisbane QLD, AustraliaAdministrationCustomer servicePosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Front Office Supervisor position at Accor is all about creating unforgettable experiences for guests. This job plays a crucial role in ensuring that every guest feels welcomed and valued, contributing to a vibrant and memorable hotel atmosphere. The team thrives on passion, curiosity, and delivering exceptional service, making it a supportive environment for personal and professional growth.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

😊

Creating unforgettable first impressions

Using natural charisma to make every guest feel genuinely welcomed and valued.
🌟

Delivering warm, professional service

Ensuring every interaction leaves a lasting positive impression on guests and colleagues.
🔑

Managing check-ins and check-outs

Showcasing seamless service from arrival to departure for all guests.

Key criteria

🏨

Front office experience

Demonstrated experience in Front Office, Concierge, or Reception roles.

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🤝

Strong communication skills

Proven ability to communicate effectively in writing and speaking.

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🌟

Guest service orientation

Natural ability to create welcoming and memorable guest experiences.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Front office experience
Demonstrated experience in Front Office, Concierge, or Reception roles.

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Strong communication skills
Proven ability to communicate effectively in writing and speaking.

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Guest service orientation
Natural ability to create welcoming and memorable guest experiences.

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Organisational skills
Experience managing efficient check-ins and check-outs.

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Familiarity with OPERA
Experience with OPERA or similar hotel management systems.

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