Accor Hotels6 followers194 jobs

Guest Service Agent

JuniorPart-timeOfficeNewcastle NSW, AustraliaAdministrationCustomer servicePosted 4 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

Join Accor as a Guest Service Agent at Novotel Newcastle Beach, where you will create memorable experiences for guests from arrival to departure. This job is all about providing exceptional customer service in a supportive and caring environment. The team values innovation and collaboration, ensuring everyone can grow and thrive in their hospitality journey.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👋

Providing warm and friendly reception

Greet guests upon arrival, ensuring a smooth check-in process and addressing any immediate inquiries or needs.
📞

Maintaining clear communication

Engage with guests, colleagues, and stakeholders across various channels to deliver exceptional service.
📅

Overseeing guest reservations

Accurately process guest reservations, updates, and special requests using property management systems.

Key criteria

👥

Customer service experience

Proven experience in delivering exceptional customer service.

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🖥️

Hotel management software proficiency

Experience using property management systems like Opera Cloud.

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🔄

Flexible scheduling availability

Demonstrated ability to work evenings, weekends, and holidays.

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A meaningful career starts with a match

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View your fit

5 criteria for this job
Customer service experience
Proven experience in delivering exceptional customer service.

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Hotel management software proficiency
Experience using property management systems like Opera Cloud.

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Flexible scheduling availability
Demonstrated ability to work evenings, weekends, and holidays.

View

Strong communication skills
Excellent verbal and written communication abilities.

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Attention to detail
Proven ability to manage multiple tasks with precision.

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