Minor International1 follower129 jobs

Guest Service Agent

JuniorMid levelPart-timeHybridBrisbane QLD, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent at Oaks Brisbane Aurora Suites plays a vital role in creating memorable experiences for guests. By providing exceptional customer service and a welcoming atmosphere, this job ensures that every guest feels at home from the moment they arrive. The team thrives on collaboration and innovation, fostering a culture that values personal growth and outstanding guest experiences.

Meet the team

About the company

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You'll be responsible for

👋

Welcoming guests

Providing a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
📞

Maintaining communication

Maintaining clear and courteous communication with guests, colleagues, and stakeholders across various channels to provide exceptional service.
📝

Processing reservations

Overseeing the accurate processing of guest reservations, updates, and special requests, utilising property management systems for seamless scheduling.

Key criteria

👥

Customer service experience

2+ years of experience in a hotel or resort environment.

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📞

Communication skills

Demonstrated excellent written and verbal communication skills.

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📊

Team leadership experience

Proven experience leading teams to achieve KPI targets.

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A meaningful career starts with a match

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4 criteria for this job
Customer service experience
2+ years of experience in a hotel or resort environment.

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Communication skills
Demonstrated excellent written and verbal communication skills.

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Team leadership experience
Proven experience leading teams to achieve KPI targets.

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Property management systems knowledge
Experience with property management systems for guest reservations.

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