Accor Hotels11 followers256 jobs

Guest Service Agent

JuniorPart-timeHybridPerth WA, AustraliaAdministrationCustomer servicePosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Guest Services Agent at Mercure Perth, you'll be the friendly face and first point of contact for all guests and visitors, creating memorable experiences from the moment they arrive. This job is all about making a positive impact, ensuring every guest feels welcomed and valued. The team thrives on collaboration and embraces flexibility, working together to deliver exceptional service and hospitality.

You'll be responsible for

🎉

Rolling out the welcome wagon

Managing arrivals and departures with genuine warmth and efficiency.
😊

Being a guest request superstar

Responding promptly and courteously to keep our visitors smiling.
🏆

Turning challenges into triumphs

Actively resolving guest issues with creativity and positivity.

Key criteria

🗣️

Brilliant communication skills

Demonstrated written and verbal communication skills for guest interactions.

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⏳

Time management expertise

Proven ability to manage multiple tasks efficiently.

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🤝

Interpersonal skills

Experience connecting with team members at all levels.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
Brilliant communication skills
Demonstrated written and verbal communication skills for guest interactions.

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Time management expertise
Proven ability to manage multiple tasks efficiently.

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Interpersonal skills
Experience connecting with team members at all levels.

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Responsible Service of Alcohol certification
Valid certification for serving alcohol responsibly.

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C Class Driver's Licence
Essential valid driver's licence for guest transport.

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