Village Roadshow1 follower12 jobs

Guest Service Agent

JuniorMid levelFull-timeOfficeGold Coast, QLD, AustraliaAdministrationCustomer servicePosted 5 days agoVerified 5 hours ago
Think you're a good fit?See what the hiring team are looking for

About the job

As a Guest Service Agent at Sea World Resort, you will be the face of our resort, creating unforgettable experiences for every guest. This job is all about making connections, providing exceptional service, and ensuring that each guest feels like a VIP. Join a team that thrives on excitement and adventure, where every day brings new opportunities to shine!

You'll be responsible for

👋

Warm Welcomes

Meet, greet, and leave lasting impressions with our guests.
🏨

Effortless Check-Ins and Check-Outs

A friendly approach that makes guests feel right at home.
🚶‍♂️

Going the Extra Mile

Helping guests with luggage, providing information, and making sure every question is answered.

Key criteria

👥

People-centered experience

Demonstrated experience connecting with guests and creating memorable experiences.

View

💼

Cash handling skills

Proven experience managing cash and reconciling accounts accurately.

View

🗓️

Organizational skills

Experience preparing reports and managing daily arrivals efficiently.

View

View more

Meet the team

About the company

View your fit

5 criteria for this job
People-centered experience
Demonstrated experience connecting with guests and creating memorable experiences.

View

Cash handling skills
Proven experience managing cash and reconciling accounts accurately.

View

Organizational skills
Experience preparing reports and managing daily arrivals efficiently.

View

Service passion
Demonstrated commitment to providing excellent guest service.

View

Flexible availability
Willingness to work weekends and evenings as needed.

View

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Similar jobs

View all
Accor Hotels
Accor Hotels
Guest Service AgentBrisbane, QLD · Full-time
The Front Office Supervisor position at Accor is all about creating unforgettable experiences for guests. This job plays a crucial role in ensuring that every guest feels welcomed and valued, contributing to a vibrant and memorable hotel atmosphere. The team thrives on passion, curiosity, and delivering exceptional service, making it a supportive environment for personal and professional growth.
Minor International
Minor International
Guest Service AgentBrisbane, QLD · Part-time
The Guest Service Agent at Oaks Brisbane Aurora Suites plays a vital role in creating memorable experiences for guests. By providing exceptional customer service and a welcoming atmosphere, this job ensures that every guest feels at home from the moment they arrive. The team thrives on collaboration and innovation, fostering a culture that values personal growth and outstanding guest experiences.
Accor Hotels
Accor Hotels
Guest Service AgentNewcastle, NSW · Part-time
Join Accor as a Guest Service Agent at Novotel Newcastle Beach, where you will create memorable experiences for guests from arrival to departure. This job is all about providing exceptional customer service in a supportive and caring environment. The team values innovation and collaboration, ensuring everyone can grow and thrive in their hospitality journey.
Accor Hotels
Accor Hotels
Guest Service AgentPerth, WA · Part-time
As a Guest Services Agent at Mercure Perth, you'll be the friendly face and first point of contact for all guests and visitors, creating memorable experiences from the moment they arrive. This job is all about making a positive impact, ensuring every guest feels welcomed and valued. The team thrives on collaboration and embraces flexibility, working together to deliver exceptional service and hospitality.