IHG Hotels & Resorts4 followers142 jobs

Guest Service Agent

JuniorPart-timeOfficeAustraliaPosted 1 month agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Guest Service Agent - Receptionist, you will play a crucial role in creating unforgettable experiences for guests at one of the world's most international luxury hotel brands. Your ability to provide seamless transactions, exceptional local insights, and anticipate every request will ensure guests feel right at home. The team thrives on collaboration and inclusivity, fostering an environment where everyone can grow and make a difference.

You'll be responsible for

🤗

Welcoming guests

Kicking off truly memorable guest experiences with the warmest of welcomes.
📅

Managing bookings

Handling guest bookings, suggesting upgrades, and promoting amenities.
💳

Processing payments

Taking, managing, and receiving cash and credit payments efficiently for guest bookings.

Key criteria

🗣️

Communication skills

Demonstrated ability to engage with guests effectively.

View

🛠️

Problem-solving skills

Proven experience turning guest issues into positive experiences.

View

📅

Flexible availability

Experience working varied shifts, including nights and weekends.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories

A meaningful career starts with a match

Get started
Apply on IHG Hotels & Resorts
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Communication skills
Demonstrated ability to engage with guests effectively.

View

Problem-solving skills
Proven experience turning guest issues into positive experiences.

View

Flexible availability
Experience working varied shifts, including nights and weekends.

View

Tech-savvy
Proficient in basic math and computer skills for transactions.

View

Fluency in English
Strong command of English for effective guest interactions.

View

Similar jobs

View all
Village Roadshow
Village Roadshow
Guest Service AgentQLD · Full-time
As a Guest Service Agent at Sea World Resort, you will be the face of our resort, creating unforgettable experiences for every guest. This job is all about making connections, providing exceptional service, and ensuring that each guest feels like a VIP. Join a team that thrives on excitement and adventure, where every day brings new opportunities to shine!
Marriott
Marriott
Guest Service AgentAdelaide, SA · Part-time
As a Guest Service Agent at Marriott Hotels, you will be part of a vibrant team dedicated to delivering exceptional hospitality. This job is all about creating memorable experiences for guests while fostering strong relationships. The team thrives on collaboration, creativity, and a shared passion for service excellence.
Accor Hotels
Accor Hotels
Guest Service AgentMelbourne, VIC · Part-time
This job is about becoming a Heartist® at ibis Budget Melbourne CBD, where every guest is treated like a VIP. The Night Auditor plays a crucial role in ensuring guest satisfaction and the smooth operation of the hotel during overnight hours. The team values collaboration, innovation, and a commitment to creating memorable experiences for guests.
Accor Hotels
Accor Hotels
Guest Service AgentAdelaide, SA · Part-time
This job is about delivering exceptional customer service in a dynamic hospitality environment at Pullman Adelaide, a five-star hotel. By creating memorable moments for guests, you will play a vital role in enhancing their experience. The team thrives in a supportive and creative atmosphere, where collaboration and a positive attitude are key.