Accor Hotels13 followers538 jobs

Front Office - All Rounder (Casual & Part Time )

JuniorPart-timeHybridNoosa Heads QLD, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Front Office all-rounder position at Elysium Noosa Resort is all about creating exceptional guest experiences in a luxurious setting. This job plays a vital role in ensuring that every guest feels welcomed and valued, contributing to the resort's reputation for outstanding hospitality. The team thrives on collaboration and attention to detail, making every interaction a memorable one.

You'll be responsible for

🗣️

Assisting with guest queries

Providing support and information to guests regarding their stay and any inquiries they may have.
✅

Managing check-in and check-out procedures

Ensuring a smooth and efficient process for guests arriving and departing from the resort.
🛠️

Handling complaints promptly

Addressing and resolving guest complaints in a timely and effective manner to ensure satisfaction.

Key criteria

🛎️

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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💻

Opera system knowledge

Familiarity with the Opera system for guest management.

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📊

Cash handling skills

Proven experience managing cash and balancing accounts accurately.

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4 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

View

Opera system knowledge
Familiarity with the Opera system for guest management.

View

Cash handling skills
Proven experience managing cash and balancing accounts accurately.

View

Open driver's licence
Valid driver's licence for guest valet parking duties.

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