Accor Hotels13 followers311 jobs

Front Office All Rounder

JuniorPart-timeOfficeMackay QLD, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Front Office All Rounder at ibis Mackay plays a vital role in ensuring guests have a memorable stay through warm and genuine service. This job is all about creating relaxed experiences while working collaboratively with a passionate team. With a focus on guest satisfaction, the team thrives on exceeding expectations and building connections with every visitor.

You'll be responsible for

👋

Welcoming guests

Providing prompt, courteous, and efficient check-in and check-out services to create a positive first impression.
📅

Assisting with reservations

Helping guests with their requests and ensuring their needs are met throughout their stay.
🏨

Promoting hotel facilities

Confidently promoting hotel amenities and looking for opportunities to enhance guests' experiences.

Key criteria

🌟

Customer service experience

Demonstrated experience in customer service, ideally in hospitality.

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🖥️

Computer proficiency

Strong knowledge of Microsoft Office and hotel PMS, preferably OPERA Cloud.

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⏰

Time management skills

Proven ability to manage time effectively and prioritize tasks.

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Meet the team

About the company

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3 criteria for this job
Customer service experience
Demonstrated experience in customer service, ideally in hospitality.

View

Computer proficiency
Strong knowledge of Microsoft Office and hotel PMS, preferably OPERA Cloud.

View

Time management skills
Proven ability to manage time effectively and prioritize tasks.

View

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