Accor Hotels13 followers311 jobs

Front Office All Rounder

JuniorFull-timeOfficeSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Front Office All-Rounder position at Novotel Sydney Darling Harbour is an exciting opportunity for a dynamic and energetic person who loves working with people. This job is all about delivering exceptional customer service and ensuring guests have a memorable experience. The team thrives on collaboration and innovation, making every day unique and fulfilling.

You'll be responsible for

🌟

Delivering service excellence

Providing outstanding service from check-in to check-out and ensuring a memorable guest experience.
📝

Completing front office tasks

Handling a variety of tasks, from selling hotel facilities to managing reservations and guest accounts.
📞

Answering telephone calls professionally

Responding to all calls in a manner that aligns with brand standards and enhances guest satisfaction.

Key criteria

🗣️

Communication skills

Demonstrated excellent verbal and written communication abilities.

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💼

Customer service experience

Proven experience in delivering high-quality customer service.

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💻

Computer systems knowledge

Strong knowledge of Microsoft Office and Opera Cloud systems.

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5 criteria for this job
Communication skills
Demonstrated excellent verbal and written communication abilities.

View

Customer service experience
Proven experience in delivering high-quality customer service.

View

Computer systems knowledge
Strong knowledge of Microsoft Office and Opera Cloud systems.

View

Ability to multitask
Experience working under pressure and resolving issues quickly.

View

Personal presentation
Pride in personal appearance and professional demeanor.

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