Accor Hotels13 followers311 jobs

Front Office All Rounder

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaPosted 4 months agoVerified 4 months ago
Pending fitX of Y criteria met

About the job

This job is all about creating memorable experiences for guests at Sofitel Sydney Wentworth, a landmark of luxury and hospitality. By delivering exceptional service and maintaining clear communication, you play a vital role in ensuring guest satisfaction and smooth operations. The team thrives on collaboration and a commitment to excellence, making every day an opportunity to shine.

You'll be responsible for

👥

Delivering guest service

Providing professional and friendly service across check-in, check-out, and throughout the guest stay.
💳

Managing guest accounts

Ensuring accurate posting of charges and timely billing while handling guest accounts.
🏨

Promoting hotel services

Identifying opportunities to upsell and enhance the guest experience by promoting hotel facilities and services.

Key criteria

🛎️

Guest service experience

Demonstrated experience delivering professional guest service.

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📞

Communication skills

Proven ability to handle calls and direct inquiries professionally.

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💻

Reservation system knowledge

Experience managing guest information in reservation systems.

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5 criteria for this job
Guest service experience
Demonstrated experience delivering professional guest service.

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Communication skills
Proven ability to handle calls and direct inquiries professionally.

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Reservation system knowledge
Experience managing guest information in reservation systems.

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Attention to detail
Proven track record of maintaining accurate guest accounts and billing.

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Hospitality industry background
Experience in luxury hospitality settings preferred for seamless operations.

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