Accor Hotels12 followers425 jobs

Front Office All Rounder

JuniorFull-timeOfficeSydney NSW, AustraliaPosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Front Office All-Rounder position at Novotel Sydney Darling Harbour is an exciting opportunity for a dynamic and energetic person who loves working with people. This job is all about delivering exceptional customer service and ensuring guests have a memorable experience. The team thrives on collaboration and innovation, making every day unique and fulfilling.

Meet the team

About the company

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You'll be responsible for

🌟

Delivering service excellence

Providing outstanding service from check-in to check-out and ensuring a memorable guest experience.
📝

Completing front office tasks

Handling a variety of tasks, from selling hotel facilities to managing reservations and guest accounts.
📞

Answering telephone calls professionally

Responding to all calls in a manner that aligns with brand standards and enhances guest satisfaction.

Key criteria

🗣️

Communication skills

Demonstrated excellent verbal and written communication abilities.

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💼

Customer service experience

Proven experience in delivering high-quality customer service.

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💻

Computer systems knowledge

Strong knowledge of Microsoft Office and Opera Cloud systems.

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5 criteria for this job
Communication skills
Demonstrated excellent verbal and written communication abilities.

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Customer service experience
Proven experience in delivering high-quality customer service.

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Computer systems knowledge
Strong knowledge of Microsoft Office and Opera Cloud systems.

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Ability to multitask
Experience working under pressure and resolving issues quickly.

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Personal presentation
Pride in personal appearance and professional demeanor.

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