Minor International1 follower129 jobs

Front Office Supervisor

JuniorMid levelFull-timeOfficeBrisbane QLD, AustraliaPosted 19 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Front Office Supervisor position at Oaks Brisbane Mews Suites is all about leading a passionate team to create unforgettable guest experiences. This job plays a crucial role in ensuring that every guest feels welcomed and valued, contributing to the overall success of Minor Hotels. The team thrives on collaboration and innovation, fostering a supportive environment where everyone can grow and shine.

Meet the team

About the company

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You'll be responsible for

👩‍💼

Leading the team

Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
🛎️

Managing guest experiences

Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
🗣️

Resolving complaints

Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Key criteria

👥

Leadership experience

Demonstrated experience managing and motivating a team effectively.

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🏨

Hospitality background

Extensive experience in hotel or resort settings.

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🌟

Customer service skills

Proven ability to maintain professionalism under pressure.

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4 criteria for this job
Leadership experience
Demonstrated experience managing and motivating a team effectively.

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Hospitality background
Extensive experience in hotel or resort settings.

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Customer service skills
Proven ability to maintain professionalism under pressure.

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Time management skills
Experience prioritising tasks for timely completion.

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