Minor International1 follower147 jobs

Front Office Supervisor

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Front Office Supervisor position at Oaks Brisbane Mews Suites is all about leading a passionate team to create unforgettable guest experiences. This job plays a crucial role in ensuring that every guest feels welcomed and valued, contributing to the overall success of Minor Hotels. The team thrives on collaboration, innovation, and a commitment to excellence, making it a fantastic opportunity for those looking to grow in the hospitality industry.

You'll be responsible for

👥

Leading the team

Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
🛎️

Managing guest experiences

Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner, while managing guest arrivals and departures efficiently.
🛠️

Resolving complaints

Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Key criteria

👥

Leadership experience

Proven experience leading and motivating front office teams.

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🏨

Hospitality background

Extensive background in hotel or resort operations.

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🌟

Customer service skills

Demonstrated ability to maintain professionalism under pressure.

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View more

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4 criteria for this job
Leadership experience
Proven experience leading and motivating front office teams.

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Hospitality background
Extensive background in hotel or resort operations.

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Customer service skills
Demonstrated ability to maintain professionalism under pressure.

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Time management skills
Strong ability to prioritize tasks for timely completion.

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