IHG Hotels & Resorts2 followers8 jobs

Front Office Team Leader | Full Time | Crowne Plaza Melbourne

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPeople and cultureOperations consultingCustomer servicePosted 4 days ago
View your fit0 of 9 criteria met

About the job

The Front Office Team Leader at Crowne Plaza Melbourne is all about creating memorable guest experiences while leading a dynamic Front Desk team. This job is crucial for ensuring that all Front Office operations align with the brand's high standards, making every guest feel welcomed and valued. The team thrives on collaboration, support, and a commitment to excellence, ensuring that everyone can bring their best selves to work.

You'll be responsible for

👥

Leading the Front Office team

Supporting onboarding, coaching, and performance feedback to ensure team engagement and effectiveness.
🏨

Overseeing Front Office operations

Managing guest experiences during shifts, including briefings, VIP recognition, and addressing escalated concerns.
🔒

Managing compliance requirements

Ensuring adherence to cash handling, credit policies, and OH&S procedures at all times.

Skills you'll need

🗣️

Communication skills

Demonstrated ability to interact effectively with customers, employees, and third parties, reflecting positively on the hotel and brand.
🧩

Problem-solving abilities

Strong skills in addressing challenges and finding solutions in a fast-paced environment.
📅

Organizational skills

Ability to manage multiple tasks efficiently while maintaining attention to detail.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Strong communication skills
Demonstrated ability to interact positively with guests and team members.

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Proficiency in Microsoft Office and Front Office Systems
Experience using software essential for efficient front office operations.

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Relevant educational background
Bachelor’s Degree or Diploma in Hotel Administration or related field.

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2+ years in front office or guest services
Experience in supervisory roles within hospitality settings.

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Problem-solving and organizational abilities
Proven skills in managing guest concerns and operational tasks.

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