Accor Hotels11 followers389 jobs

Front Office Team Leader

Mid levelPart-timeOfficeCairns QLD, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

Join the Front Office team at Novotel Cairns Oasis Resort, where you will oversee day-to-day front desk operations and support the delivery of outstanding guest experiences. This job is all about leading a motivated team to ensure smooth arrivals, departures, and in-house guest journeys while maintaining high service standards. The team thrives on collaboration and a commitment to service excellence, making it a vibrant place to grow your career.

Meet the team

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You'll be responsible for

📋

Overseeing daily front desk operations

Manage check-in, check-out, and guest services to ensure smooth operations and high service standards.
🌟

Leading and supporting team members

Motivate and guide Front Office team members during shifts to deliver exceptional guest experiences.
🛎️

Handling guest enquiries and feedback

Resolve guest issues professionally and maintain smooth communication with other resort departments.

Key criteria

🏨

Front office experience

Proven experience in front office or guest services in hospitality.

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👥

Team leadership experience

Demonstrated experience leading or supervising a team effectively.

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💬

Strong communication skills

Excellent interpersonal skills for guest interactions and team collaboration.

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A meaningful career starts with a match

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5 criteria for this job
Front office experience
Proven experience in front office or guest services in hospitality.

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Team leadership experience
Demonstrated experience leading or supervising a team effectively.

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Strong communication skills
Excellent interpersonal skills for guest interactions and team collaboration.

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Property management system knowledge
Experience using Opera Cloud or similar hotel management systems.

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Guest service focus
Strong commitment to delivering exceptional guest experiences consistently.

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