Front Office Team Leader
About the job
Join the Front Office team at Novotel Cairns Oasis Resort, where you will oversee day-to-day front desk operations and support the delivery of outstanding guest experiences. This job is all about leading a motivated team to ensure smooth arrivals, departures, and in-house guest journeys while maintaining high service standards. The team thrives on collaboration and a commitment to service excellence, making it a vibrant place to grow your career.
You'll be responsible for
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Overseeing daily front desk operations
Manage check-in, check-out, and guest services to ensure smooth operations and high service standards.🌟
Leading and supporting team members
Motivate and guide Front Office team members during shifts to deliver exceptional guest experiences.🛎️
Handling guest enquiries and feedback
Resolve guest issues professionally and maintain smooth communication with other resort departments.Key criteria
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Front office experience
Proven experience in front office or guest services in hospitality.View
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Team leadership experience
Demonstrated experience leading or supervising a team effectively.View
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Strong communication skills
Excellent interpersonal skills for guest interactions and team collaboration.View
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