Marriott10 followers468 jobs

Front Office Team Leader

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is all about creating a welcoming environment for guests while ensuring smooth operations at the hotel. By assisting with check-ins, payments, and guest satisfaction, you play a crucial role in delivering exceptional service. The team thrives on collaboration, positivity, and a shared commitment to hospitality excellence.

You'll be responsible for

💳

Assisting staff with payments

Helping staff expedite problem payments and following up with guests regarding satisfaction with guest-related issues.
🏨

Processing guest check-ins

Confirming reservations, assigning rooms, and issuing and activating room keys for guests.
🧹

Coordinating with housekeeping

Tracking the readiness of rooms for check-in and ensuring smooth operations.

Key criteria

😊

Personable communication skills

Demonstrated ability to engage warmly with guests and staff.

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🏅

New South Wales RSA certification

Valid Responsible Service of Alcohol certification required for service roles.

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💳

Payment processing experience

Experience handling various payment types and resolving issues.

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View more

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5 criteria for this job
Personable communication skills
Demonstrated ability to engage warmly with guests and staff.

View

New South Wales RSA certification
Valid Responsible Service of Alcohol certification required for service roles.

View

Payment processing experience
Experience handling various payment types and resolving issues.

View

Guest service experience
Proven experience addressing guest inquiries and concerns effectively.

View

Team collaboration skills
Demonstrated ability to work positively with diverse teams.

View

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