Accor Hotels
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Grosvenor Hotel Adelaide - Full-time and Part-time Guest Service Agent

JuniorFull-timeHybridAdelaide SA, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Guest Service Agent at Accor, you will play a vital role in creating memorable experiences for guests from the moment they arrive until their departure. This job is all about making connections and ensuring that every guest feels valued and cared for. The team thrives on collaboration and communication, working together to provide exceptional service and unforgettable stays.

You'll be responsible for

👋

Greeting and checking in guests

Ensuring a warm welcome and smooth check-in process for all guests.
💼

Promoting hotel facilities and up-selling

Looking for opportunities to enhance guests' stays through additional services.
📞

Responding to guest inquiries and complaints

Striving to exceed guest expectations and resolve issues promptly.

Key criteria

🌟

Customer service experience

Demonstrated experience in customer service or hospitality.

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🗣️

Communication skills

Outstanding communication and interpersonal skills are essential.

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⚡

Multitasking ability

Proven ability to thrive in a fast-paced environment.

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Meet the team

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4 criteria for this job
Customer service experience
Demonstrated experience in customer service or hospitality.

View

Communication skills
Outstanding communication and interpersonal skills are essential.

View

Multitasking ability
Proven ability to thrive in a fast-paced environment.

View

Problem-solving skills
Strong problem-solving abilities and attention to detail.

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